Last Updated: [21.09.25]

e-Idea Consultancy Services (e-IdeaCS) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, WhatsApp AI assistant (“Xara”), and other digital services.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  Name, email address, phone number, company details, and other information you provide when contacting us or requesting our services.
• Communication Data:
  Messages, inquiries, or conversations you have with our WhatsApp AI agent or via other communication channels.
• Technical Information:
  Device type, IP address, browser type, cookies, and analytics data related to your interaction with our website and services.

2. How We Use Your Information

We use your personal information to:

• Provide and improve our services.
• Respond to inquiries and service requests.
• Enable our WhatsApp AI assistant to interact with you in a natural and helpful way.
• Send service updates, offers, and marketing communications (only with your consent).
• Conduct analytics and research to improve customer experience.
• Comply with applicable legal and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share information only in the following cases:

• Service Providers: Trusted vendors (e.g., hosting, analytics, AI platforms) working under confidentiality agreements.
• Legal Requirements: When required by law, regulation, or government request.
• Business Transfers: If our business is merged, acquired, or sold, your information may be transferred as part of that process.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, data will be securely deleted or anonymized.

5. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of your personal data.
• Opt out of marketing communications.
• Restrict or object to certain processing activities.
• To exercise your rights, contact us at info@eideacs.com.

7. Data Deletion

If you no longer wish for us to retain your personal data, you may request deletion by emailing info@eideacs.com with the subject line “Data Deletion Request.” We will process your request in compliance with applicable laws.

8. Children’s Privacy

Our services are not directed at children under the age of 13 (or under the legal minimum age in your jurisdiction). We do not knowingly collect information from children.

9. International Data Transfers

As a company with operations in the UAE and India, your information may be processed and stored in multiple locations. We take steps to ensure data is protected regardless of where it is processed.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a new “Last Updated” date. Continued use of our services indicates your acceptance of these changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: info@eideacs.com | sales@eideacs.com
📞 UAE Office: +971 529 835 668
📞 India Office: +91 97890 13141
🌐 Website: https://eideacs.com